Shipping policy

Thank you for shopping with Sortae. We are dedicated to delivering your curated outfits and perfectly matched accessories seamlessly and efficiently.

Because we meticulously sort, match, and pack your complete looks together, orders require a brief preparation period before dispatch.

• Order Processing: All orders are processed within 1–3 business days.
• Schedule: We do not process or ship orders on weekends or public holidays.
• High Volume Notice: During high-volume periods (such as seasonal collection launches or major holidays), processing may be delayed by an additional 1–2 business days.

Once your order has been carefully sorted and handed over to our courier partners, your package will arrive within our standard delivery window:

• Delivery Timeline: 5–7 working days (excluding weekends and public holidays).
• Tracking: A shipping confirmation email containing your tracking number will be sent to you as soon as your package leaves our facility. Please allow 24–48 hours for the tracking link to activate.

• Standard Shipping: [Rs 110 flat rate] applied at checkout.
• Free Shipping Promotion: We offer complimentary standard shipping on all fully sorted outfit bundles or orders exceeding [Rs 500].

It is the responsibility of the buyer to ensure that the shipping address is entered correctly at checkout.

• We immediately begin working on processing your sorted look, which leaves a very narrow window to change or correct an address.
• If you notice an error in your shipping information, please email us immediately at sortae.support@gmail.com
• We cannot be held responsible for packages delivered to an incorrect address provided by the customer.

Sortae is not liable for products damaged or lost during transit by the courier company.

• If you receive your order damaged, please contact the shipment carrier or our support team immediately to file a claim.
• Please save all packaging materials and damaged goods before filing a claim, and take clear photos of the package as it arrived.